GDPR Compliance

Koi Cloud is built with European data protection principles at its core. Your privacy and data rights are fundamental to how we operate.

Your Data Stays in Europe

All Koi Cloud data is processed and stored within the European Union and Switzerland. Your business data never leaves European data centers.

Your GDPR Rights

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing of your data

Data Collection & Processing

We collect business operations data to provide our intelligent platform services. Detailed information about data collection, use, and retention is outlined in our General Terms, Section 11.

Third-Party Processing

In specific cases, your data may be processed by trusted third-party services outside the EU and Switzerland to provide enhanced platform capabilities. You will always be informed in advance when this occurs, with details about:

  • Which data will be processed outside Europe
  • The specific third-party service and location
  • The purpose and duration of processing
  • Your right to object to such processing

We only work with third parties that provide adequate data protection guarantees.

Contact & Data Requests

For any GDPR-related requests, questions about your data, or complex data protection matters:

Email: legal@takinobori.com

Data Protection Officer: Available at the same email for specialized data protection matters

Response time: We respond to data requests within 30 days as required by GDPR.

European Operations

Portugal: Rua Pedro Nunes, Instituto Pedro Nunes, Edifício C, Takinobori, 3030-199 Coimbra, Portugal

Switzerland: Swiss operations and data processing (Coming Soon)